distributor
|
Tatsuya Ltd.
|
Chief operations officer
|
Representative Director Shinichi Tatsumi
|
location
|
650-0022 1-13-19 Motomachi-dori, Chuo-ku, Kobe City, Hyogo Prefecture TEL: 078-331-3026 FAX: 078-331-3082
|
Product price
|
Posted on each product page
|
postage
|
- 880 yen per destination (nationwide flat rate)
*Free shipping for orders over 7,560 yen *Depending on the product, shipping may be free regardless of the amount.
|
Necessary charges other than product price
|
- Transfer/transfer fees when paying by bank transfer or postal transfer
-
Fee when using cash on delivery: 330 yen Currently unavailable
|
How to order
|
|
payment method
|
- Credit card payment (Shopify Payment)
- Bank transfer (Resona Bank/PayPay Bank) (prepayment)
- Postal transfer (prepaid)
- KOMOJU - Convenience store payment (prepayment)
- Paidy deferred payment
- Rakuten pay
|
Payment period
|
- For credit card payments, we will process the approval and billing process with your credit card company at the time of ordering. (Please contact your credit card company regarding the withdrawal date)
- KOMOJU − Convenience store payment, bank transfer, and postal transfer are paid in advance. It will be shipped after payment is confirmed.
- Paidy deferred payment is subject to a prescribed examination. Later payment is available.
|
Product delivery time
|
- If there is no specified date, the order will be processed within 5 days from the date the order is completed (if payment is made in advance, after payment is confirmed).
*You can specify a delivery date, but if we are unable to meet your request, we will contact you. *Please note that the specified time zone is only a guideline.
|
shipping
|
Delivered by safe Kuroneko Yamato Cool Delivery Service. (Excluding items shipped at room temperature, such as catalog gifts and beef jerky)
|
Return
|
- As this is a perishable product, we cannot accept returns due to the customer's convenience.
- This does not apply in the case of discrepancies in content or damage or damage that is clearly caused by an accident during transportation upon arrival of the product.
We apologize for the inconvenience, but please contact us by phone or email as soon as possible on the day the product arrives. We will exchange it for a new product or refund your money.
- In the case of defective products, return shipping costs will be borne by us. Please return the item with cash on delivery.
|
Cancellation/Change
|
- Cancellations can be made by contacting us up to the day before the shipping date. We will refund your money promptly. There are no cancellation fees.
- As a general rule, we cannot accept returns or exchanges after the shipping date due to the customer's convenience.
|
inquiry
|
Please feel free to email us ( tatuya@kobebeef.co.jp ).
|
Regarding licenses for selling alcoholic beverages
|
Alcoholic beverage sales license Kobe Sake No. 153 (obtained on August 3, 2011) |
Name of liquor sales manager
|
Shinichi Tatsumi |
Conditions for purchasing alcohol and set products with alcohol
|
By law, drinking by minors is prohibited. We do not sell "set products with alcohol" sold at our store to minors, regardless of whether the purchaser has consumed alcohol or not.
|
Complaints consultation desk
|
Please contact us via the complaint consultation desk or email ( tatuya@kobebeef.co.jp ). We value the relationship of trust with our customers, so please feel free to contact us.
|