FAQ (Frequently Asked Questions)

Yes, we can! We are a registered invoice-eligible business.

During the checkout process, you can select the "Receipt" option. You can specify the addressee and description. Tatsuya is a registered Qualified Invoice Issuer (T5140002014855).

Receipts are generally sent as PDF via email. If you need a printed copy, please let us know in the order notes.

* For deferred payment services (ATONE, Paidy, etc.), the receipt from the convenience store or bank serves as your receipt, so we cannot issue a separate one. If you absolutely need an individual receipt, please contact us after payment is complete.

Yes, Tatsuya is a Qualified Invoice Issuer.

Tatsuya is a registered "Qualified Invoice Issuer" under Japan's Invoice System.
Registration number: T5140002014855

Please check your browser first.

If you're using an older browser, credit card payments may not work due to security restrictions. Please try a current version of Chrome, Edge, Safari, or Firefox — or use your smartphone.

In rare cases, your card company may automatically flag the transaction as potentially fraudulent. Please contact your credit card company to resolve any payment blocks — in most cases, they can lift the restriction.

Yes, of course!

After adding items to your cart, you can enter the recipient's address as the shipping destination, then provide your own information separately in the billing section by selecting "Use a different address/name from the shipping address."

The information you enter as the orderer will appear as the "sender" on the shipping label.

If you need to check or modify the shipping or billing address after placing an order, please contact us.

Toll-free support line
Phone: 0120-930-820 (Hours: 10:00-18:00)
Contact form

It's a payment service provided by Shopify.

Shop Pay securely stores your information and card details for easy reuse. Register your email and phone number, and on your next purchase, simply enter the 6-digit Shop Pay code sent via SMS — no need to re-enter your shipping or payment details.

For more information, visit the Shop Pay official website.

Yes, for security reasons we don't store card numbers. Shop Pay can save them for you.

For security reasons, our system does not store card numbers. Please re-enter them each time.

If you use "Shop Pay" (Express Checkout), you can securely save your shipping address, billing info, and card number. It works across all Shop Pay-enabled stores.

For details, visit the Shop Pay official website.

Absolutely! Rest assured.

Reason 1: Decades of experience in meat delivery

We've been shipping meat since before modern courier services existed, using railway freight. We've refined our methods over the years and incidents are extremely rare today.

Reason 2: Sliced fresh on the day of shipping

We slice our meat on the day it ships to ensure maximum freshness.

Reason 3: Full after-sales support

If there are any issues — wrong item, damage, etc. — please contact us immediately. We'll send a replacement or issue a refund promptly.

Yes, we offer both.

Noshi (gift wrapping)

Available free of charge. You can specify your preference during checkout.

About our noshi service

Message card

Currently available free of charge! You can enter your message during checkout. (Features a scenic photo of Kobe.)

They may be going to your spam folder.

We respond to all orders and inquiries within 1 business day.

If you haven't received an email after 1 business day, please check your spam/junk folder first.

Free email users (Gmail, Yahoo, etc.), please be especially careful — our emails are sometimes incorrectly filtered as spam.

Mobile email users: Please check that you haven't blocked emails from non-mobile addresses. If so, please allow emails from "kobebeef.co.jp".

Still nothing? Please call us at 0120-930-820 (Mon-Sat, 10:00-18:00, closed Sundays & holidays).

Yes, up to the day before shipping.

For urgent changes or cancellations, please contact us right away.

We generally accept changes up to the day before shipping, but we'll do our best to accommodate even last-minute requests.

No cancellation fees. Even if you need to cancel urgently, no charges will apply. However, please try to notify us at least one day before the shipping date.

It depends on your payment method.

Cash on delivery / Deferred payment / Credit card

Orders completed in the morning are typically shipped the same day (next business day if ordered on Sundays/holidays).

Bank transfer (prepayment)

We ship after confirming your payment. Payment confirmed in the morning = same-day shipping.

Most areas receive delivery the day after shipping, though some regions may take an extra day.

Last year we were open through Dec. 31, with shipping resuming Jan. 5.

Year-end: Open through December 31 (order acceptance may close early — please order as early as possible!)

We can deliver on New Year's Day. Perfect for your New Year's celebration! We typically stop accepting orders around December 28.

New Year: We usually resume operations on January 5.

Generally, no.

Customers who have ordered by phone may receive seasonal DM during mid-year and year-end gift seasons. If you prefer not to receive them, please let us know when placing a phone order.

For online orders, we do not send any postal materials unless you specifically request them.

A service that lets you gift Kobe beef just by sending a URL.

Even if you don't know the recipient's address, you can gift Kobe beef simply by sending a URL. The recipient enters their own delivery address and preferred date.

For details, see our eGift guide.

Please check your spam folder first.

A confirmation email is sent automatically when your order is completed. If you don't see it, please check your spam/junk folder.

If you use a free email service (Gmail, Yahoo Mail, etc.), our emails may be filtered as spam.

If you still can't find it, please contact us via chat or phone (0120-930-820) and we'll check your order status.

Yes, we do.

We welcome corporate customers. Our products are popular for event prizes, campaign rewards, and employee benefits.

We also offer invoiced billing (identity and employment verification required).

For bulk orders, please contact us about a week in advance. Feel free to reach out via chat or phone.

Yes, our products are available on LINE Gift.

Our products are available through LINE Gift.

However, since LINE Gift operates on a separate platform, we cannot accommodate special requests (order notes, noshi specifications, etc.). If you have specific requirements, we recommend ordering directly from our online shop.

A flat rate of ¥880 (tax included) nationwide.

Free shipping on orders of ¥8,640 or more!

* Shipping is charged per delivery address.

* No additional charges for remote areas or islands.

Don't worry — we monitor every delivery!

We track every shipment until delivery is confirmed.

We ship via Yamato Transport cool delivery. If the recipient is not home, we first check with Yamato if the recipient has requested redelivery. If there's no contact after 3 days, we switch the package from refrigerated to frozen to maintain quality.

If the recipient will be away for an extended period, we'll arrange to deliver fresh products once they're available again (no additional charges).

We'll replace it or issue a refund immediately.

Please contact us right away via our inquiry form or phone.

Phone: 0120-930-820 (Closed: Sundays & holidays)

Hours: Monday-Saturday, 10:00 AM - 6:00 PM

Yes! Please mention it in the order notes.

We normally ship our meat freshly sliced and refrigerated, but frozen shipping is also available upon request. Please specify in the order notes.

Refrigerated items have a 4-day shelf life from shipping, while frozen extends to about 2 weeks.

For steaks and block cuts, vacuum packing is also available — just let us know in the order notes.

Unfortunately, we cannot ship overseas.

We're sorry, but international shipping is not available.

Exporting meat internationally involves various trade barriers, and conditions vary by country and current animal health situations. Small-scale meat exports are practically impossible, so we do not offer international shipping.

It varies by product type and quantity.

Croquettes: Delivered in a paper box.

For hand-delivery gifts: Select "For gift-giving" at checkout. We'll double-wrap it and include a carrying bag so you can present it as-is (no extra charge for packaging or bags).

Yes, you can specify during checkout.

Yes, you can select your preferred delivery date and time during checkout. We ship via Yamato Transport.

Available time slots: Morning / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00.

Please note that these are preferred time slots, not guaranteed — delays may occur due to traffic or weather conditions.

Orders placed by 2:00 PM on business days (5:00 PM for some products) can be delivered the next day (excluding some remote areas).

In most cases, the quality is perfectly fine.

About meat discoloration

There are mainly two causes:
1. Areas not exposed to oxygen haven't turned red yet
2. Temperature issues during transport

Regarding #1: We always slice our meat on the day of shipping. Beef is naturally a dark reddish-brown and only turns bright red when exposed to oxygen. Where slices overlap and aren't exposed to air, they may still appear dark when you open the package. Simply expose the meat to air for 10-20 minutes and it will turn red. The quality is completely unaffected.

Regarding #2: If the surface (exposed to air) appears discolored, there may have been a temperature issue during transport. Please contact us and we'll send a replacement.

Yes, we're happy to accommodate!

Most combinations are no problem!

• Steak combinations: minimum 3 steaks total
• Other combinations: minimum 500g total (in 100g increments)

No, we do not carry these items.

We're sorry, but we do not currently sell tongue or oxtail.

There is no such thing as "Kobe Beef tongue" or "Kobe Beef oxtail" — Kobe Beef is certified only after the carcass is graded as dressed meat. By definition, tongue, tail, cheek meat, and offal cannot be classified as Kobe Beef.

No, we do not carry offal.

We're sorry, but we are a specialist beef butcher. Offal is distributed through different channels and we do not handle it.

Yes, here are our minimums:

Sukiyaki / Shabu-shabu / Yakiniku: from 400g (in 100g increments)

Steak: from 2 pieces

Croquettes: from 10 pieces

We recommend about 150-200g per person.

As a general guide, about 150-200g per person is recommended. Of course, this depends on the occasion and appetites. Leaner cuts tend to allow for larger portions.

If you have big eaters or smaller appetites in your group, feel free to ask us for advice!

At our shop, they're the same meat sliced to the same thickness.

At Tatsuya, our sukiyaki and shabu-shabu cuts are the same meat sliced to the same thickness. While many shops slice shabu-shabu thinner, we keep ours thick to maximize the tenderness of Kobe beef.

We include beef fat (suet) with both, so you can enjoy them as sukiyaki, shabu-shabu, or even yaki-shabu (grilled shabu-shabu).

Yes, absolutely!

Yes, no problem at all. Our sukiyaki and shabu-shabu cuts are prepared identically, so either can be used for both dishes.

No, that's intentional!

That's correct — we include beef fat with shabu-shabu orders too, so you can also enjoy it as "yaki-shabu" (grilled shabu-shabu).

If the shipping label says "shabu-shabu," rest assured your order is correct.

Yes — beef jerky and canned curry.

We have beef jerky and canned Kobe beef curry, both shelf-stable at room temperature — popular as souvenirs and small gifts.

Our tsukudani, shigure-ni, suji-ni, and miso-zuke are refrigerated items but can be carried for a few hours.

For fresh meat products, we always include a large ice pack, so carrying for 1-2 hours is fine. Just avoid heaters and direct sunlight.

Yes, we do.

Yes, please visit Halal Kobe Beef for details.

Deep-fry them from frozen.

Deep-fry from frozen at 170-180°C for about 5 minutes. Do NOT thaw before frying — they may burst. Microwave cooking is not recommended.

You can warm them in the pouch by boiling or use a microwave.

Heat the pouch in boiling water for 3-5 minutes, or transfer to a dish and microwave.

We have one shop in Kobe Motomachi.

If you're ever in the area, please stop by!

About our shop

We also hold regular sales events at department stores nationwide. Check our blog for upcoming events.

10:00-17:30, closed Sundays and holidays.

Our business hours are 10:00-17:30. We are closed on Sundays and national holidays.

Chat and email inquiries are handled during the same hours. For chat, our staff will do their best to respond quickly even outside business hours.

* There is no parking available. Please use nearby coin parking.

We provide ice packs and insulated bags.

We provide ice packs and insulated bags for taking refrigerated products home. Carrying at room temperature for 1-2 hours is fine. For longer periods, we recommend using our ice packs and insulated bags. Please ask at the counter.

Yes, please contact us.

If you'd like to delete your account, please contact us via chat or phone (0120-930-820). Our staff will process the request and unsubscribe you from our newsletter at the same time.

4 days for refrigerated; varies for frozen products.

Refrigerated products have a shelf life of 4 days from the shipping date. Frozen products vary by item — please check the individual product pages.

Yes, you can freeze it.

Yes, you can freeze it. For best quality, wrap the meat tightly with plastic wrap to minimize air exposure before freezing.

Refrigerated is the default.

We ship refrigerated by default. If you prefer frozen delivery, please note "Frozen preferred" in the order notes at checkout.

Slow thawing in the refrigerator is best.

We recommend thawing slowly in the refrigerator for half a day to a full day. If you're in a hurry, place the meat in a zip-lock bag with as little air as possible, seal it, and submerge in ice water for 30 minutes to 1 hour.

Yes, and it's free of charge.

Yes, you can choose during checkout. We offer various noshi styles including cho-musubi (bow knot), musubi-kiri (square knot), and ki-shiro musubi-kiri (yellow-white square knot).

For meat gifts, we use a simple strip noshi (tanzaku noshi) by default, suitable for various occasions.

For gift catalogs, you can specify the mizuhiki style after adding to cart.

If you're unsure which is appropriate, feel free to ask us via chat, phone, or the order notes.

Yes, we can.

Yes! Please mail your letter to our shop and we'll include it with the product. Note in the order comments that you'd like a handwritten letter included. The order and the letter can arrive in either order.

No — we never include pricing information with gifts.

Since many of our orders are gifts, we never include invoices, receipts, or any documents showing the price with the product.

If you need a receipt, we can send one as a PDF. We can also accommodate printed copies — just let us know via order notes, chat, or phone.

Yes, we can arrange that.

Yes!

For 2-3 delivery addresses:

Please place separate orders for each address (registering an account saves time on repeat entries).

For more addresses:

Order the total quantity to your own address, note "Multiple shipping addresses" in the order notes, then fill in the delivery address Excel form and email it to tatuya@kobebeef.co.jp.

If you can't use Excel, any format with the necessary delivery information is fine.

Feel free to contact us by phone, LINE, or email for assistance.

By mail (postcard) or online.

Fill in the included postcard and mail it, or apply online using the URL or QR code printed in the catalog.

Yes, 6 months from the shipping date.

Even after the expiration date, online applications will no longer be accepted, but we'll do our best to accommodate postcard applications flexibly. Please don't hesitate to contact us.

It varies by course.

Contents vary by price. The ¥5,000 course comes as a small postcard-sized booklet, while higher courses include multiple picture-card-style inserts. Please see the product pages for details.

Each catalog lists multiple Kobe beef products to choose from.

Please check your spam folder first.

Please check your spam folder. If it's not there, contact us via chat or phone and we'll check your order status.

Yes, for corporate customers.

We offer invoice billing for corporate customers. Identity and employment verification is required. Please feel free to inquire.

Enter your own address as the shipping destination.

For hand-delivery, enter your own information as the shipping destination.

We can include a free carrying bag with gift catalogs.

The catalog and application postcard contain no information about the purchaser.

They differ in the selection of products available.

Each course offers a different selection of Kobe beef products. Please see the gift catalog collection page for details.

A service that lets you gift Kobe beef just by sending a URL.

Even if you don't know the recipient's address, you can gift Kobe beef simply by sending a URL via LINE, email, or social media. The recipient enters their delivery address and preferred date.

Nearly all of our products can be sent as an eGift. Simply select "Send as an eGift where the recipient can choose delivery date" on the product page.

Yes, you can!

Yes! With eGift, you simply send a URL — no need to know the recipient's address. The recipient enters their own delivery address and preferred date/time.

It's the eGift version of our gift catalog.

It lets you send the same selection as our gift catalog in eGift format. The recipient chooses their preferred Kobe beef product and enters their delivery address and date.

While our physical gift catalog is shipped as a washi envelope via courier, the Selectable eGift is sent as a URL — no address needed and instant delivery.

For details, see our Selectable eGift guide.

Yes, 5 days from the order date.

Yes, the URL must be redeemed within 5 days of the order.

Extensions are possible but take approximately 2 business days to process. If you need an extension, please contact us as early as possible via chat or phone (0120-930-820).

Yes, the recipient can specify it when redeeming.

Noshi (gift wrapping) can be specified by the recipient when they enter their delivery address. We offer various styles including cho-musubi (bow knot), musubi-kiri (square knot), and ki-shiro musubi-kiri (yellow-white square knot).

Our eGift offers more customization options.

Our products are also available through LINE Gift, but since it's a separate platform, we cannot accommodate special requests like noshi specifications or order notes.

With our eGift, customizations like noshi wrapping are fully supported.